Frequently Asked Questions
If we were unable to answer the customer service line, please look for your question below while you are waiting for us to get back with you.
Credit Card
&
Receipt
Q) Why does it show a $14.00 charge when I only used the vacuum for $2.00 or used the self serve bays for $5.00 worth of time?
A) All credit transactions have a Pre Authorization HOLD. After 2 hours, the charge is settled, and your bank just needs to update the reporting. Please use the link below to generate a green receipt with the settled charge.
Q) Why does the digital receipt link not show my purchase?
A) It takes 2 full hours after the transaction for the charge to be processed. If it has been less than 2 hours since you used your card, it may not be available yet. Try back in a few.
Q) How can I purchase a gift wash for a friend or family member?
A) Download our mobile app, and you can purchase gift washes for friends and family.
Refunds
Q) I have purchased (self-serve time, vacuum time, an automatic wash, a vending item) and there was a malfunction. How do I get a refund?
A) Call 678-506-1049 for a refund. If you get the voicemail, please text the same number. We will get you refunded.
Vending
Q) I purchased a vending item that didn't vend. How do I get a refund/the item?
A) Please send a picture of the vending item that is stuck in the coils to 678-506-1049. If an attendant is on site, you can alert them, if not we will get you refunded.
Automatic
Wash Bays
Q) Why does the pay-station say "Equipment Not Ready" when nobody is in the wash bay?
A) Is it below 40 degrees? If so, then it is not warm enough for the equipment to be running. Our automatic units go into a blow down mode once temperatures drop to freezing levels. Come back when it warms up and they will be running.
Q) Why does the pay-station say "wash in use" and nobody is in the wash bay?
A) We could just need to reset the equipment. Call 678-506-1049, and we can reset the equipment remotely while you are on site. It only takes a few minutes.
Q) I purchased a wash, and it shut off before the wash cycle completed. Why?
A) Did you place your car in PARK when prompted? These machines give a customized wash to your vehicles profile; if your car moves at all during the wash cycle, it will shut down immediately as a safety precaution. Give us a call and we can reset the wash for you.
If you were in PARK, there is an error. Please call 678-506-1049, there is an error and may need to be reset. We can do that for you remotely in a few minutes.
Self Serve
Wash Bays
Q) Why is the self-serve bay meter counting up?
A) When you pay with a card, the timer counts up. When you have finished washing , press the round, silver button on the meter box or card reader to end the charges. The final charge will scroll across the LED screen.
Q) I used a card for the self-serve bays, it came on, and everything shut off after a few seconds; what happened?
A) Did you hit the silver button on the meter box or card reader? This will shut OFF all of the functions and settle out the charge. Do not hit that silver button until you are finished washing.
Please call 678-506-1049 if this is not the issue.
Q) Why is the self-serve bay meter counting down?
A) You have paid with cash, which purchases a certain amount of time. The timer counts down so you know how much time you have left. When the last minute horn sounds, add more money to the meter box before it shuts off. Otherwise you will have to deposit another $3.00 to start the meter back up.
Q) I used a card to purchase some wash time in the self-serve bays, how do I know what the final charge will be?
A) Once you stop the charges (silver button), the final charge will scroll across the LED screen. If you want a digital receipt, visit this site 2 full hours after transaction GoGreenReceipts
Q) Why is there no pressure or functions not working in the self-serve bays?
A) If you have time running on the meter, everything should be working when the dial is in the correct position. If not, please call us at 678-506-1049. It is possible that there a part needs replaced, and we will need to come out and fix it.
Q) Why did the attendant ask me to finish towel drying my vehicle out of the wash bay?
A) My guess is that we were pretty busy, and had customers waiting to get in the bay and wash. On busy days, we will ask people to move out of the bays if the meter box isn't running.
Q) Why was I told to pack up my tools in the wash bay?
A) This is a carwash, not a garage. Anyone who is working on a vehicle will be asked to pack up and wash, or told to leave. If anyone is caught changing oil etc...the police will be called and charges will be pressed.
Vacuums
Q) Why isn't the vacuum coming on when I put money into it?
A) If you are on an air compressor combo vacuum, make sure the toggle switch isn't on the air compressor function.
Most of the time when we get these calls, a customer is mistakenly 1 quarter shy; if you heard all of the coins drop into the box, you may have miscounted. Try 1 more.
If you did not hear the quarters drop, there may be a coin jam. If this is the case, call 678-506-1049 so that we can get someone out to fix it, and figure out how to get you refunded.
These vacuums take quarters ONLY, if you put any other coin into the mechanisms, it will jam.
If you used a card to vcacuum and the reader flashes RED, it did not read your card. There will not be a charge. If the light goes to solid BLUE and is not running, we will need to replace something on the vacuum and get you refunded.
General
Q) Why isn't the vacuum coming on when I put money into it?
A) If you are on an air compressor combo vacuum, make sure the toggle switch isn't on the air compressor function.
Most of the time when we get these calls, a customer is mistakenly 1 quarter shy; if you heard all of the coins drop into the box, you may have miscounted. Try 1 more.
If you did not hear the quarters drop, there may be a coin jam. If this is the case, call 678-506-1049 so that we can get someone out to fix it, and figure out how to get you refunded.
These vacuums take quarters ONLY, if you put any other coin into the mechanisms, it will jam.
If you used a card to vcacuum and the reader flashes RED, it did not read your card. There will not be a charge. If the light goes to solid BLUE and is not running, we will need to replace something on the vacuum and get you refunded.